ASK APPLE CARE SERVICES TECHNICIANS NEW REFUND POLICY
The Annual Subscription Support Plans require a twelve month commitment and are only refundable within 30 days of subscription. However, subject to pure discretion of company management upon merits of an individual case, payment would be fully refunded if for any reason you are not wholly satisfied with the service, we will make every effort to resolve the issue. If you are still not satisfied with the same, we offer a money back policy as follows: We have a 30 days money back policy with following terms and conditions.
NO REFUNDS FOR MONTHLY / QUARTERLY PLANS FOR INCIDENT BASED PLANS
There will be no refund after providing service. Once the Support ticket is closed, the issue will be considered as Closed and NO REFUND will be entertained after that You can email [email@example.com] or chat with us to unsubscribe. However we will NOT issue a full refund once you cancel.
For subscription based plans, a full refund will be issued if APPLE CARE SERVICES has not been able to resolve even a single issue for you within the first 12 business days of the subscription. If there are one or more resolved issues, the fees for the Subscription Service will not be refundable. Notwithstanding this APPLE CARE SERVICES may, at its sole discretion and on a case by case basis, agree to a refund of Subscription fees after deducting charges for servicing the Customer. FOR ANNUAL / SMALL BUSINESS PLANS 100 percent of plan price will be refunded, if claimed within 30 calendar days of subscribing the plan. 30 percent of plan price will be refunded, if claimed within 60 calendar days of subscribing the plan. No refund after 60 calendar days of subscribing the plan.
Refunds only are accepted, when any of the following criterion’s are met:
You have all the prerequisites which were required to resolve the problem and Issue was not resolved till the time account was active.
The issue is out of scope for the particular plan
12 days have not passed after the issue was last worked upon by a APPLE CARE SERVICES technician. USER RESPONSIBILITY (VERY IMPORTANT) In connection with obtaining Services, you agree that you will: Cooperate with the APPLE CARE SERVICES Technician: We will use commercially reasonable efforts to provide the support to you. Our experience shows that most issues can be corrected as a result of close cooperation between you and the technician.
If the Customer is unhappy with the Service provided, then the customer can contact us giving the reason for the refund and at no point of time Customer can approach the bank for the same.
Please listen carefully to the technician and follow the technician’s instructions. You must confirm that the following conditions are true:
The situation giving rise to the question is, reproducible on a single system, i.e., one central processing unit with its workstations and other peripherals.
You must have knowledge regarding the hardware system, any software involved, and in the facts and circumstances surrounding the incident.
The full system, including software and hardware, is available to you and accessible by you without limit during any telephone discussions with APPLE CARE SERVICES support personnel.